WARRANTY TERMS
Warranty Terms
At Urbanus, the satisfaction and safety of our customers are our priorities. We strive to offer quality products and provide a transparent, secure, and reliable shopping experience.
Warranty and Safety
All of our products are sold with a commitment to quality. If you identify any issue related to your purchase, our team will be available to review the situation and guide you toward the best solution.
Right of Withdrawal
In accordance with the Brazilian Consumer Protection Code, consumers have the right to request a return of the product within 7 (seven) calendar days from the date of receipt of the purchase, in cases where the right of withdrawal applies.
After submitting the request, our team will provide the necessary instructions for completing the return. The refund will be issued according to the applicable conditions and the payment method used for the purchase.
Defective Products
If the product you received has any defect or manufacturing issue, please contact us so that we can assess the situation and guide you through the next steps.
To facilitate and expedite the review process, we may request information about your order, as well as photos and/or videos showing the reported issue.
After the assessment, if a defect covered by the applicable warranty is confirmed, we will provide the available solutions in accordance with applicable laws and our customer service policy.
Exchanges, Returns, and Refunds
For complete information about procedures, deadlines, and conditions for exchanges, returns, and refunds, please refer to our policies:
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Exchanges, Returns, and Refunds Policy
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Shipping and Delivery Policy
We recommend reading these policies in full before submitting a request.
Customer Service
If you have any questions, problems with your order, or need to request an exchange, return, or refund, please contact our team by email:
Our team will be available to review your request and provide the necessary assistance.
Urbanus
Quality, safety, and commitment to our customers.